Your Admin Panel has been successfully installed. Follow the steps below to set up your MikroTik, create packages, and start earning.
First Time Login:
Your admin URL format is yourcompany.ispledger.com/admin. Replace yourcompany with your actual company name. For example if your company is called demo, use demo.ispledger.com
Change your default password immediately after first login for security.
Don't know how to log in to MikroTik or give it internet? Watch this video first. If you already know how, skip to Step 1 below.
MikroTik for Absolute Beginners
Learn how to download Winbox, log in to MikroTik for the first time, give it internet, and troubleshoot common problems.
Connect MikroTik to Your Admin Panel
Follow this video guide to add your MikroTik router to the system.
Set Up Bandwidth Speeds
Define the download/upload speeds your customers will get per package.
Create Packages for Your Customers
Set up time-based or data-based packages with pricing for your hotspot.
This step is optional, you can skip it for now and set up your payment gateway next. Want to brand your hotspot? Open Page Builder to fully customize your login page. Change colors, logo, background, layout and more.
Get Paid Straight to Your Phone
Your customers send money to your own mobile money number and are connected automatically. Open Settings, then Payment Gateway and follow this video to set it up.
"Connected without internet" means the router doesn't have internet. Check your WAN/ISP connection.
Seeing an error on the login page? Click the "Troubleshoot" button on the login page to see exactly what the problem is and how to fix it.
"Keep Alive timeout" means the user went out of network range and lost connection. This is normal.
Under Activation, then Prepaid Users, check the "Disconnection Reason" column to see why a customer was disconnected.
When a customer gets disconnected, they can reconnect using any of these methods:
Just click "Sign In" on the hotspot page and it will reconnect automatically.
Click "Already Paid" and enter your username (it will be auto-filled).
Preferred: Use the M-PESA message to reconnect. Easiest for customers.
Force Reconnection: On the customer login page/Payment page scroll down and click troubleshoot so that we can see the exact error customer is facing. Useful when a customer is stuck.
Automatically notify your users on activation, reminders, and expiry:
Your Personal Account Manager
Log in to your dashboard check at the bottom right or just at the bottom of the page your will see a button named support or with your managers name with a welcome message. That will be your personal account manager. They can help with setup, troubleshooting, or even do the full installation for you. If they don't respond or your issue isn't resolved, reach out through the channels below.
For support after 5pm, join our community groups:
This is a notification number. For support, use wa.me/254769023642
Struggling with the setup?
If you're unable to complete the installation yourself, don't worry log in to your dashboard check at the bottom right or just at the bottom of the page your will see a button named support or with your managers name with a welcome message. That will be your personal account manager. They'll handle the full setup for you.
Contact Support for HelpStuck? Log in to your dashboard check at the bottom right or just at the bottom of the page your will see a button named support or with your managers name with a welcome message. That will be your account manager
They'll help you with setup, troubleshooting, or do the installation for you